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Please send us an email at darren.holdsworth@fernox.com describing your issue so we can assist you.

UseUseUse backup verification code

Backup verification codes are 12-digit codes that are given to you when you set up multi-factor authentication.

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Terminate Sessions

Apart from changing your password, you can also choose any of the following options, if you feel your account is compromised.

Terminate all browser sessions. This will sign you out of all your account sessions that are active in browsers.

Terminate all web and mobile app sessions. This will sign you out of all the apps that are installed on devices. You will need to sign in to them again.

Include OneAuth

If enabled, you need to verify your new password in OneAuth app installed on your Primary Device.

Revoke connected app's access to your account. This will revoke all the permissions you’ve granted to any third-party apps/extensions for fetching information from your account.

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